Just like the dramatic temperature difference between being in the sun and in the shade, you can see the difference… Read more Disengaged
The greater the reaction to an incident, a comment, a perceived slight. The more one needs to look at what… Read more The Greater the Reaction…
In most conversations we take part of, we aren’t listening. At least not well and not most of the time.… Read more Listening. Easiest and hardest thing to do.
Noun. An underlying and often distinct theme in a piece of writing or conversation. I first learned about subtext, when… Read more Subtext
This is one of Amazon’s Leadership Principles. It’s also one of the leadership principles that I didn’t connect with when… Read more Disagree and Commit
The tricky part of complaining is that subtextually we’re admitting defeat. We’re admitting that we can’t do anything about the… Read more The Power of Complaining
The frustration comes when we try to have others abide by our time, our schedule, our pace. Because for most… Read more Our Time. Their Time.
The way you make an impression isn’t by doing things that are expected, it’s by do things that are unexpected.… Read more Making an Impression
People can surprise you, if you let them. If you give them the opportunity to. If you give them the… Read more Building Room for Surprises
How do you deal with people who aren’t rational? Who can’t and won’t listen to reason? I’m a firm believer… Read more Dealing with the Irrational